Useful Information

Tourist Information

Reykjavík Official Tourist Information Centre
Tjarnargata 11, 101 Reykjavík, Iceland
Hours: Monday – Sunday 08:00 – 20:00
Local information for visitors.

Health and Safety

Travel in Iceland presents very few health problems. Tap water is safe to drink; the level of hygiene is high, and there are no endemic nasties. A travel insurance policy that covers medical mishaps is strongly recommended.

Iceland has a very low crime rate and in general any risks you’ll face while travelling here are related to road safety, the unpredictable weather and the unique geological conditions. A good place to learn about minimising your risks is Safetravel ( The website is an initiative of the Icelandic Association for Search and Rescue (ICE-SAR).

Emergency Telephone Numbers

Police/Fire/Ambulance: 112
Police (non-emergency): (+354) 444-1000
Emergency Room Landspítali Hospital: (+354) 543-2000
Dental emergencies: (+354) 575-0505
Healthcare Services (out of hours): (+354) 1770

Currency and Banking


The Icelandic currency is the Krona.
Abbreviation: ISK
Exchange rate, valid on 15 November 2018: EUR 1 = ISK 140.39

Currency Exchange

You can change money in all banks located in the city and Keflavik Airport. Online currency converter banks are open on weekdays from 09:00 – 17:00. Some banks are also open on Saturdays from 10:00 – 16:00, and on Thursday evenings from 17:00 – 20:00.


ATMs are found throughout the city, though not all ATMs are accessible 24 hours.
Icelandic ATMs generally accept all major debit, credit, and cash-only cards.

Credit Cards

The use of credit and debit cards is very common in Iceland, which people rely on to pay for even the smallest of purchases. Almost all hotels and most businesses in the country accept cards. When in doubt, ask in advance.
For lost or stolen credit cards call
American Express: (+354) 800-8111
Master Card & Diners Club: (+ 354) 533-1400 / (+354) 550-1500
Visa: (+354) 525-2000

Business Hours

Most shops are open Monday-Friday from 09:00 – 18:00 and Saturday from 10:00 – 14:00 and 17:00, depending on the shop. The Kringlan shopping centre is open Monday – Thursday 10:00 – 18:30, Friday 10:00 – 19:00, Saturday 10:00 – 16:00 and Sunday 13:00 – 17:00. Some supermarkets are open till 23:00 seven days a week. Banking hours are Monday – Friday 09:15-16:00.

Time Zone

In May, Iceland operates on UTC.


EU standard: 230V 50 Hz – round two-pin plugs.


In May, the average temperature is around 6 degrees Celsius.
Reykjavik is often windy so make sure to bring a suitable jacket.

Guide to Reykjavik

Guide to Reykjavik
Is it your first time in Reykjavik? Visitor’s Guide Iceland has put together a useful guidebook, so we thought we’d share it with you (63,2 MB pdf). It will help you make the most of your time in Reykjavik outside of the meeting. In this guide, you’ll find both practical information, great city tips and how you can learn more about their Viking history!

Useful phrases


Hello Halló Hah-loh
Good morning Góðan dag go-han dah
Good evening Gott kvöld goht kvult
Good night Góða nótt go-han not
Goodbye Bless bless
How are you? Hvernig hefur þú það? kver-nik her-wer thoo thahd?
I’m well, and you? Ágætt, en þú? al-gyt, en thoo?
Good, thanks Ágætt, takk al-gyt, tak


Please Vinsamlegast vin-saam-leh-gast
Thank you Takk fyrir tak fi-rir
You’re welcome Ekkert að þakka eh-kehrt ath thah-ka
Yes yaw
No Nei nay
Excuse me (getting attention) Afsakið av-sa-kith
I’m sorry (express regret) Því miður thvee mi-thur
I don’t understand Ég skil ekki yeh skil eh-ki
I’m sorry, (didn’t hear) Ha? hah?
Do you speak English? Talar þú ensku? ta-lar thoo en-sku?


How much does that cost? Hvað kostar það? kvadh kos-tar thadh?
Where is…? Hvar er…? kvar er..?
When? Hvenær…? kven-ighr?
May I please have…? Gæti ég fengið…? gigh-ti ye fen-kidh…?

Eating Out

Beer Bjór byor
Wine Vín veen
Water Vatn vat-re
I don’t eat… Ég borða ekki… ye poor-ah eh-ki
I’m a vegetarian Ég er grænmetisæta ye er gryn-met-is-igh-ter
The bill, please Get ég fengið reikninginn? get ye fen-kidh rayk-ning-yin

Getting Around

Left Vinstri vin-stri
Right Hægri high-kri
Straight ahead Beint áfram bay-nt aw-fram
Turn left Beygja til vinstri bey-jah til vin-stri
Turn right Beygja til hægri bey-jah til high-kri
Bus stop Strætóstoppustöð strigh-toh-stohp
Airport Flugvöllur blu-kvojt-lur
Entrance Inngangur inn-gang-gur
Exit Útgangur oot-gang-gur


Help! Hjálp! hya-oolp!
I need a doctor Ég þarf lækni yeh tha-rf lie-kni
I don’t feel well Mér líður ekki vel m-yer lee-thur eh-ki vel
Call the police! Hringið á lögregluna! kring-gith a uk-rek-luna!
Fire! Eldur! el-dur!